Frequently Asked Questions
Everything you need to know about your high-performance gear.
How do I determine the right size for my ski jacket?
We provide a comprehensive size guide on each product page that includes measurements for chest, waist, and sleeve length. Since our gear is designed for layering, we recommend sizing up if you prefer a looser fit or plan to wear multiple mid-layers.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options, including overnight and two-day delivery, are available at checkout for those needing gear before their next trip.
What is your return policy for seasonal gear?
We offer a 30-day return window from the date of purchase. All items must be in original, unworn condition with tags attached. Please note that high-performance technical wear must be returned in its original packaging to ensure protection during transit.
How should I wash and care for my Spyder waterproof apparel?
To maintain the integrity of the DWR (Durable Water Repellent) coating, we recommend machine washing on a cold, gentle cycle with a technical detergent. Avoid fabric softeners and tumble dry on low heat to reactivate the water-repellent finish.
Do your products come with a warranty?
Yes, all Spyder products are backed by a limited lifetime warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, accidents, or improper care.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Klarna for interest-free installments.